1. Why We Cannot Accept Returns

RS Bio Labs supplies lyophilised research peptides that require controlled cold-chain handling at all times. Once a product leaves our facility, we cannot:

• Verify that the cold-chain has been maintained throughout transit or at the customer's premises.
• Confirm the product has not been partially used, tampered with, or exposed to conditions that compromise its integrity.
• Safely redistribute any returned peptide product without posing risk to other customers.
• Accept returns for research compounds, which are consumable goods exempt from standard consumer return rights under applicable UK regulations.

This policy is non-negotiable and applies to all orders without exception.

2. What Is Not Accepted

• Returns of opened or unopened vials for refund or exchange.
• Returns due to a change of mind or ordering error.
• Returns due to misunderstanding of the product's intended research use.
• Returns of BAC water, accessories, or ancillary products.
• Returns citing failure to review product listings or this Returns Policy prior to purchase.

3. Quality Concerns — Exception Process

We stand fully behind the quality and purity of every product. In the rare event you believe you have received a product that does not meet the purity stated on the accompanying Certificate of Analysis (COA), we will investigate and, at our sole discretion, offer a replacement vial.

To raise a quality concern you must:

• Contact us within 48 hours of receiving the order.
• Provide your order reference, a full description of the issue, and photographic evidence where applicable.
• Retain the product in its original, unopened packaging — we may request it for independent testing at our cost.

Quality concerns result in a replacement only — not a refund. Replacements are issued at RS Bio Labs' sole discretion following investigation. This process does not constitute a return.

4. Lost or Undelivered Orders

If your order has not arrived within the expected delivery window, contact us via Telegram or email within 7 days of the expected delivery date. We will raise an investigation with the courier. If the shipment is confirmed lost, we will dispatch a replacement at no charge.

RS Bio Labs cannot be held responsible for non-delivery due to an incorrect address provided at checkout. Please verify your delivery details before placing your order.

5. Damaged in Transit

If your order arrives visibly damaged — for example a broken vial or compromised packaging — photograph the damage immediately upon receipt and contact us within 24 hours. We will arrange a replacement at no cost. Do not use any product from a damaged shipment.

6. Cancellations

Orders may only be cancelled before dispatch. Once processed and dispatched from our facility, an order cannot be cancelled and this policy applies in full. To request a pre-dispatch cancellation, contact us immediately via Telegram.

7. Statutory Rights

Research peptides supplied by RS Bio Labs are sold as research compounds for laboratory use only and are not sold as consumer goods for personal use. As such, standard consumer return rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 may not apply. By placing an order, you confirm you are purchasing as a researcher or institution, not as a consumer for personal use.

8. Our Quality Commitment

Every product we supply is third-party tested to ≥99% purity and ships with a Certificate of Analysis. We take quality seriously and stand behind every batch. If something is genuinely wrong with a product, we want to know and we will put it right through our quality concern process above.